Ordering

Do you provide samples?

We have no minimum order so you are welcome to purchase any of our items as single quantities, in order to test the quality, fabric and size before Read more...

What is the difference between a logo and text?

When you are placing an order, we do not charge per colour or number of letters but per type of customisation. We do have two types of customisations, Read more...

How do I remove items from my basket?

To remove items from your basket, simply click the blue X to the right hand side. Read more...

I want to add the same logo to my order but in a different size, how can I do this?

If you want to add your logo to a garment in varying sizes, you will need to create a new customisation for each, even if it is the same design. A setup Read more...

Can I customise two of the same product, in the same size and colour, with different designs?

Our order process is designed to make it as fast and easy as possible to position your design on multiple items at the same time. As such, products are Read more...

Can I have a discount?

If you are looking for a discount you can sign up for our newsletter on the link below. http://www.clothes2order.com/newsletter.php If we have any Read more...

Can I alter the position of my design from what it is showing on the preview page?

We offer a wide range of standard positions for your logo. If you do not think it looks quite right on the preview this is likely to be a fault caused by Read more...

How to Personalise/Customise your product(s)?

  You can have the same or different customisation(s) in different positions (e.g. front and back) on the same product once you start the Read more...

Can I order blank items through Clothes2order?

Yes, first add your chosen items to your basket. Then go to your shopping basket; in the mini FAQs section here is an entry titled "Want blank items? Read more...

I want to add an individual name to each garment, how do I do this?

We offer an advanced option to customise your garments with individual printed names. Look out for this table on the preview screen: Read more...

How to add more than one customisation (Returning Customers)

If you have numerous designs saved in your library and want to add numerous designs to a garment, simply follow the instructions in the video below: Read more...

What fonts can I use to create my text?

We offer a variety of fonts for both print and embroidery, shown below. If you require a custom font not listed, you can create and upload your text as an Read more...

I have customised my first product, how can I add the same designs to everything else?

Once you have customised your first size, if you want to quickly add the same designs to everything else in your basket, simply scroll down to the Read more...

What is the difference between a setup charge and an application charge?

When ordering an embroidery logo the first time, a setup charge will be applied to your order. The setup cost covers the time and expense of Read more...

Will my garments look exactly like the preview?

As the preview screen is an automated feature, we cannot guarantee that it is an exact representation of the garments we will produce and should be viewed Read more...

Will my customisation be covered by the hood on the back of a hoodie?

When ordering hoodies with a customisation on the back, we would always recommend selecting the centre back position. This means that your logo should Read more...

How to add more than one customisation (new customers)

You can customise a garment in different positions, up to 6 designs per order. You need to create your first customisation by clicking on one of the Read more...

Same customisation in the same size in a different location?

Same customisation in the same size in a different location: 1.    After you have added your first Customisation, under the section ' Read more...

How do I order the same customisation in two different positons?

Simply select the same customisation twice at the first stage of the customisation process. If you require your customisation to be a different size in Read more...

Do you have kids, mens and womens garments ?

We do sell a large range of garments suitable for different shapes and ages. If you wish to see only the kids garments available on our website for Read more...

How to check why an express dispatch option isn't available.

We do have some restrictions for the Next Day and 3 Working Day services. If you wish to know why your order isn't elligible for one of our express Read more...

Can I order a mixture of blank and customised garments?

You cannot order a mixture of blank and customised garments in a single order. As we primarily sell customised garments, this is to ensure it is as simple Read more...

When I upload my white logo, it appears like an outline, is this how it will be printed?

As the preview screen is an automated feature, we cannot guarantee that it is an exact representation of the garments we will produce and should be viewed Read more...

What should I name my customisation?

The best way to name your customisation is by using a keyword you would associate with the design. For example 'My main logo'. This will help you Read more...

Can you change my logo to different colours on different garments?

If you require different colour versions of your logo, you will need to upload separate customisations for each, specifying the preferred colour (ideally Read more...

How can I amend a customisation ?

If you wish to change the size or the position of your customisation, this can be done on the customisation by clicking on the 'Change Position or Read more...

Why does the preview image during the order process differ slightly to the image on the product page?

As we offer hundreds of different clothing items and we often increase our range with quality new items it is not practical for us to professionally Read more...

When will the item I want be back in stock?

If the garment you want to order is out of stock, you can sign up for an email to notify you when it's available. Read more...

Can you create an image for me?

We do not currently offer a design service, so we ask our customers to upload the image file to their order exactly as they want it printing or Read more...

How can I check if the order is correct ?

All our orders are checked by our artwork department who will contact you if there is any issue. If you wish to review your order with one of our advisors, Read more...

Can I add text on my design ?

If you wish to have some text within your design, we recommend to add the text directly on your design. If you do not have any software, this can be done Read more...

Can I have more than three lines of text ?

If you wish to have more than three lines of text, this needs to be uploaded as a logo as our online text tool allows up to three lines of text.   Read more...

Can you print vertically down the arm/leg of a garment?

As standard, we only offer certain positions on our garments to ensure the best quality of print. We will however try to accommodate any requests as best Read more...

How do I set the height of my customisation?

The height is automatically adjusted according to the width that is set. This is so that the image is not distorted by adjusting the proportions. Read more...

Do I need to upload different size artwork for childrens garments?

No. If you create customisations in a size suitable for adults garments, which are then also assigned to childrens' garments, we will automatically Read more...

Can you customise garments I provide myself?

We can only print or embroider your designs onto garments ordered through our website.   Read more...