Delivered on time

When you place your order we'll give you a delivery date, estimated with our standard service and guaranteed with our express service.

If we miss your guaranteed date we will:

  • Pull out all the stops to get your order to you for your event
  • Refund any express delivery charges
  • Give you £20 account credit
  • Cancel your order and give you a full refund if you no longer need the goods

Terms & Conditions

We might need your approval before we can process your order. So to avoid any hold ups, please give us the thumbs-up in the time-scales shown below to keep our on time guarantee valid. On time guarantee applies 24 hour and 4 day Express Service orders to mainland UK only.

  • 24 hour express orders: We'll need your approval within 1hr
  • 4 day express orders: We'll need your approval within 4 hrs
  • Standard orders: We'll need your approval within 24 hours

Remember to check your junk folder for emails from us, or log into your online account for updates.